1. General

1.1. These Terms of Use (“Terms”) govern access to and use of the website “zenterra.bg” (the “Website”), including all pages, content, features, contact forms and resources.
1.2. By accessing, browsing or using any part of the Website, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please stop using the Website.
1.3. The Website provides information about services/solutions related to artificial intelligence implementation and enables you to submit enquiries.

2. Website Operator

2.1. The Website is operated by:
Zenterra OOD (English name: Zenterra Ltd), UIC (EIK): 208683258, legal form: limited liability company, registered office and address: Republic of Bulgaria, Plovdiv Region, Plovdiv Municipality, Plovdiv 4023, Trakia District, 2V Valko Shopov St., official email: office@zenterra.ai (“Operator”, “Zenterra”, “we”, “us”).
2.2. Contact details:
Phone: +359 877 007 955
Addresses:

• Sofia, 48 Cherni Vrah Blvd.

• Plovdiv, 2B Valko Shopov St. (Zenterra AI central office)
  2.3. If there is any discrepancy between these Terms and information published on the Website, the information published on the Website will prevail.

3. Definitions

3.1. “User” means any person who visits and/or uses the Website.
3.2. “Content” includes text, images, graphics, video, logos, design, structure, databases and other materials on the Website.
3.3. “Services” means the services/solutions presented on the Website and/or offered following an enquiry and individual communication.

4. Access to the Website

4.1. Access to the Website is generally free of charge, unless expressly stated otherwise.
4.2. We may temporarily suspend or restrict access for maintenance, upgrades, security or technical reasons.

5. Acceptable Use and Prohibited Conduct

5.1. You agree to use the Website lawfully and in good faith.
5.2. You must not:
a) take any action that disrupts or compromises the security or normal operation of the Website;
b) attempt unauthorised access to servers, accounts, systems or data;
c) submit content via forms that is unlawful, abusive, defamatory, threatening, discriminatory or infringes third-party rights;
d) use the Website to distribute malware, spam, phishing or similar abuse;
e) copy, reproduce, distribute or otherwise use Content beyond what is permitted by law and these Terms.

6. Intellectual Property

6.1. All rights in the Website and its Content belong to the Operator or are used lawfully with permission from rights holders.
6.2. You may view and print parts of the Website for personal and/or internal informational purposes only, without commercial use, provided all proprietary notices remain intact.
6.3. Any other use (including copying, distribution, modification or public display) without our prior written consent is prohibited.

7. Information and Disclaimer

7.1. Website Content is provided for general informational purposes only and does not constitute legal, financial or other professional advice, nor a binding offer, unless expressly stated otherwise.
7.2. We make reasonable efforts to keep Content accurate and up to date, but do not guarantee it is complete, error-free or always current.
7.3. To the maximum extent permitted by law, we are not liable for any damages, loss of profits or claims arising from use of, or inability to access, the Website, except where caused by wilful misconduct or gross negligence, where such limitation is not permitted by law.

8. Third-Party Links

8.1. The Website may contain links to third-party websites. We do not control and are not responsible for their content, policies or practices.

9. Enquiries and Contact Forms

9.1. The Website may allow you to submit enquiries via contact forms, email or phone.
9.2. Submitting an enquiry does not create a contractual relationship. Any contract arises only upon our explicit written/electronic confirmation and/or execution of a written agreement.
9.3. You are responsible for the accuracy of information you provide and the lawfulness of your messages.

10. Personal Data and Cookies

10.1. The Website processes personal data and uses cookies/similar technologies in accordance with the Privacy Policy and Cookie Policy published on the Website.
10.2. Cookie consent management is handled via Complianz.
10.3. With your consent (where required), the Website may use Google Analytics 4 (GA4) for analytics and Google Ads / Meta Pixel for marketing, measurement and remarketing.
10.4. The Website uses Google Consent Mode v2, which applies your consent choices to Google tags.

11. Changes to These Terms

11.1. We may amend these Terms at any time. The updated version applies from the time it is published on the Website.

12. Governing Law and Disputes

12.1. Unless mandatory rules provide otherwise, these Terms are governed by Bulgarian law to the extent applicable.
12.2. Disputes should first be addressed amicably; failing that, they shall be resolved by the competent court in accordance with applicable jurisdiction rules.

13. Contact

Phone: +359 877 007 955
Official email: office@zenterra.ai
Addresses:

• Sofia, 48 Cherni Vrah Blvd.

• Plovdiv, 2B Valko Shopov St. (Zenterra AI central office)